Privacy Policy

Last updated: October 2026

This policy explains what personal information Clil Botanicals collects when you visit our website or buy from us, why we collect it, and what your rights are.

Who we are

Clil Botanicals is run by Beyond Organic School of Agrihomoeopathy Ltd, Granta Lodge, 71 Graham Road, Malvern, Worcestershire, WR14 2JS, United Kingdom. We are responsible for the personal information described in this policy.

We are registered with the UK Information Commissioner’s Office. Our registration reference is ZC257915.

If you have a question about your information, email us at clil.botanicals@gmail.com.

What we collect

  • When you place an order: your name, delivery and billing address, email address, phone number if you give it, and what you bought.

  • When you pay: payment is handled by our payment provider, Stripe. We never see or store your full card number.

  • When you sign up to our newsletter: your first name, last name and email address.

  • When you contact us: your name, email address and whatever you write in your message.

  • When you browse the site: basic technical information such as the pages you visit, your device and browser type, your approximate location and the site you came from. This is collected through cookies (see below).

Why we use it

  • To process, pack and deliver your order, and deal with returns. Legal reason: to carry out our contract with you.

  • To answer your questions and messages. Legal reason: our legitimate interest in serving customers.

  • To send you our newsletter. Legal reason: your consent. You can unsubscribe at any time.

  • To keep order and payment records. Legal reason: legal obligation (tax and accounting law).

  • To count visits, see which pages are used and prevent spam and fraud. Legal reason: our legitimate interest in running a secure, useful website. Visitor-counting cookies are set only with your consent.

We do not sell your personal information, and we do not use it for advertising on other websites.

Who we share it with

We share information only with the companies that help us run the shop:

  • Squarespace, which hosts our website and shop and provides visitor statistics.

  • Stripe, which processes your payment securely.

  • Postal and courier services, which need your name and address to deliver your order.

  • Google reCAPTCHA, which protects our forms from spam.

  • Adobe Fonts, which supplies the typefaces on our pages.

We may also share information if the law requires us to.

Where your information is processed

Orders are prepared and sent from Tanzania, so your name and address are used there to pack and post your order. Some of the companies listed above are based in the United States or other countries outside the UK and European Economic Area. Where information is transferred abroad, these companies use recognised legal safeguards, such as standard contractual clauses, to protect it.

How long we keep it

  • Order records: for as long as tax and accounting law requires.

  • Newsletter details: until you unsubscribe.

  • Messages you send us: for as long as needed to deal with your enquiry, and no longer than two years.

Cookies

Cookies are small files a website stores on your device. Our site uses:

  • Essential cookies, which keep the site secure and remember what is in your basket. The site cannot work without them.

  • Analytics cookies, set by Squarespace, which count visitors and visits so we can see how the site is used. These are set only if you accept them in the cookie banner.

We do not use advertising cookies. You can also block or delete cookies in your browser settings.

Your rights

You can ask us at any time to:

  • give you a copy of the information we hold about you

  • correct information that is wrong

  • delete your information, where we have no legal reason to keep it

  • stop or limit how we use your information

  • send your information to you or another company in a common format

  • stop sending you the newsletter. Every newsletter also has an unsubscribe link.

To use any of these rights, email clil.botanicals@gmail.com. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the data protection authority in your country. In the UK this is the Information Commissioner’s Office (ico.org.uk).

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.